ABOUT US

How It All Started

Walk the Coast started in 2003 by Chiropractor, Dr. Brent Manson, and his wife, Stacey. Dr. Manson saw a need for comfortable shoes to help with the pain his patients were experiencing due to poor footwear. As Brent and Stacey were preparing the store, they crossed paths with Sarah Jones, a certified pedorthist that was looking for a place to run her orthotic clinic, Coast Orthotics. It made sense to have someone who knows shoes and biomechanics to be an integral part of the store. In addition to running her business within an office at Walk the Coast, she also took on the role of product buyer and oversaw the day-to-day management of the store.

Now, almost 20 years later, Walk the Coast has grown into a community staple. It’s a successful footwear and apparel business with sought after brands and inventory both deep and wide to satisfy the diverse range of our customer’s needs.

In November of 2022 my husband, Mike, and I (Anita Sutherland) purchased the store from Brent and Stacey. Owning a retail clothing store was a lifelong dream of mine and I am still pinching myself. Walk the Coast was always one of my favourite shopping destinations. Our VISA statements would attest to that.  I loved the unique setting of shoes and clothes nestled in an old church hall. All the beautiful cedar finishings and workmanship that Brent put into the store elevated it from the typical box store atmosphere. Sarah did an incredible job of stocking the store with shoes that were gorgeous but also wearable and comfortable.

Mike and I were no strangers to Brent and Stacey. In fact, Stacey and I grew up together as neighbours and Mike had been (and still does) work for Brent as a business manager for his various businesses, including Family Chiropractic.

Since injecting ourselves into the store, we have worked with the existing passionate staff. Most of them have been with us for years (like 18 plus years) and continue to offer knowledgeable shoe fitting advice and great customer service.

 

About the Store

Walk the Coast is more than just a footwear and apparel company — we’re your ultimate destination for all things fashion-forward and comfortable. With a curated collection of top brands like Blundstone, Birkenstock, HOKA, Rieker, Red Wing, Royal Robbins, Prana and more, we bring you the latest trends in footwear and apparel, from hikers to high heels and everything in between.

But we’re not just about selling products; we’re about building relationships and offering personalized fitting advice. It’s not just about what you wear — it’s about how you feel. That’s why we believe in dressing comfortably without sacrificing style.

Our customers are our top priority. We’re committed to creating fun shopping experiences and building trust and loyalty with every interaction. So come on in or visit us online, explore our collection, and let us help you find the perfect pieces to express your unique style. We can’t wait to be a part of your fashion journey!

 

Walk the Coast reserves the right to cancel or decline any online orders.

Free shipping on all orders over $150 before taxes within Canada.

Steel toe product is excluded from the free shipping program, please contact the store to arrange for shipping of this product.

For All Purchases within the Continental United States flat shipping rate of $25.00 will be applied to the purchase.  All Other Countries in North America and Hawaii there is a flat shipping rate of $45.00. Please note that customers are responsible for the cost of return shipping.

PayPal Confirmed Addresses Only – walkthecoast.ca will only ship to the name and billing address indicated by the PayPal confirmed shipping address.

Shipping Method

Canadian Orders

walkthecoast.ca ships all online orders via Canada Post. Please note that OVERNIGHT SERVICE IS NOT AVAILABLE.

North American Orders

Canadian orders are shipped via Canada Post Expedited service with an estimated delivery of 2 to 9 business days depending on the postal code. Orders going to both the United States and Hawaii are shipped via Tracked Packet service. Delivery times vary between 6 and 14 business days depending on the zip code. Postage includes insurance and tracking number.

walkthecoast.ca is not responsible for any duties or taxes that may be incurred as a result of shipping to another country.

International Orders

We are not currently shipping Internationally and hope to have that functioning in early 2024.

On regular priced orders, our store policy is exchange, store credit or refund only within 7 Days of receipt of order. Merchandise must be unworn and in its original packaging. Under no circumstances will a return be accepted that is in less than perfect condition. All sale priced items are considered a final sale. Additional markdowns on sale items will not be honored on previous purchases.

How to exchange for a different size/style

If you would like to return your item for a new style or different size, please email your request to info@walkthecoast.ca. If the item is available, it will be put on hold for you while we wait for your return item to arrive.

How to return for store credit

Please notify us at info@walkthecoast.ca within 7 days of purchase, if you wish to return your order for store credit/refund. You will be issued a return authorization number that must be included on the outside of the package. In order to receive your store credit, the product must be in perfect condition, unworn and in its original packaging. Once we receive the return we will contact you via email to confirm receipt and issue you a copy of your store credit/refund.

Important Details

The customer is responsible for all return shipping charges. Returns should be sent by your domestic mail service (Canadian residents use Canada Post and US residents use US Post). All return parcels must be fully insured with a tracking number. All goods must be returned in resalable condition including packaging. Do not return parcels C.O.D. or via a courier service (i.e. FedEx, UPS etc.). For U.S. and International returns, mark the parcel as “Canadian Goods Return” on customs forms. Duties charged to walkthecoast.ca as a result of mislabeling or marking as “gift” will be deducted from your refund or store credit amount. Walkthecoast.ca reserves the right to refuse sales to individual customers at its own discretion. Shipping fees included in the purchase of the item returned will be deducted from the refund.

Terms and Conditions

Welcome to Walk the Coast Footwear and Apparel! Before you embark on your shopping adventure, let’s go through some important terms and conditions:

  1. Agreement to Terms: By accessing or using our website, you agree to abide by these Terms and Conditions. If you do not agree with any of these terms, please refrain from using our website.
  1. Online Store: Our website offers a platform for purchasing footwear, apparel, and accessories from a variety of brands. We aim to provide accurate product descriptions and images to assist you in making informed decisions. However, we cannot guarantee that all information is entirely error-free. If you encounter any discrepancies, please contact us promptly for assistance.
  1. Account Registration: To make a purchase, you may be required to create an account. Please ensure that your account information is accurate and up to date. You are responsible for maintaining the confidentiality of your account credentials. Guest checkout is also available.
  2. Product Availability: While we strive to keep our inventory updated, some items may become unavailable after you place your order. In such cases, we will notify you promptly and provide alternatives or issue a refund.
  3. Order Process: When you place an order with us, you agree to provide accurate and complete information. We reserve the right to refuse or cancel any orders placed with incorrect information or for other reasons at our discretion. Upon confirmation of your order, you will receive an email acknowledging receipt.
  4. Pricing and Payments: All prices displayed on our website are in Canadian Dollars and are subject to change without notice. Payment is due at the time of purchase, and we accept various payment methods for your convenience. We use PayPal as our online payments service. You can use it in conjunction with your existing PayPal account or you can check out as Guest.
  1. Shipping and Delivery: We offer shipping to addresses within Canada and the United States. Shipping times may vary depending on your location and the availability of the products. Additional shipping fees may apply for expedited delivery. We aim to process and ship orders promptly, subject to product availability and any unforeseen circumstances. We are not responsible for any delays or issues arising during transit.
  1. Returns and Exchanges: We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return or exchange it within 7 days of receiving it, subject to our Returns and Exchanges Policy.
  2. Intellectual Property: All content on our website, including but not limited to text, images, logos, and graphics, is the property of Walk the Coast Footwear and Apparel or its licensors and is protected by copyright laws.
  3. Privacy Policy: We are committed to protecting your privacy and personal information. Please refer to our Privacy Policy for details on how we collect, use, and disclose your data.
  4. Limitation of Liability: Walk the Coast Footwear and Apparel shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the products purchased through it.
  5. Governing Law: These Terms and Conditions are governed by the laws of British Columbia, Canada and any disputes arising from them shall be resolved in the courts of British Columbia, Canada.
  6. Updates to Terms: We reserve the right to update or modify these Terms and Conditions at any time without prior notice. By continuing to use our website after any changes, you agree to be bound by the updated terms.

If you have any questions or concerns about these Terms and Conditions, please don’t hesitate to contact us. Happy shopping!

Walk the Coast Footwear and Apparel | info@walkthecoast.ca | March 26, 2024